Frequently Asked Questions

Naming a few:

• 1. Answers with source references

  Answers include links to the source pages used to generate them, allowing you and your visitors to verify the original information. Behind the scenes, Fardagari uses comprehensive retrieval techniques including hybrid search, dense and sparse embeddings, ColBERT reranking, and query rewriting. These techniques help retrieve the most relevant information from your knowledge base before an answer is generated.

• 2. Your business data stays in Europe

  Your business content is stored and processed in European cloud regions. Fardagari’s main application and knowledge-base infrastructure operates in Frankfurt, Germany. AI inference operates in Stockholm, Sweden, and our embedding infrastructure is restricted to European data centers. We use established cloud infrastructure providers including Oracle Cloud, AWS, and RunPod while configuring customer workloads to remain within European regions.

• 3. Privacy-First

  Your documents are residing on secure servers all in Europe. Your data is never sold, never shared with third parties, and never used to train AI models. Each company’s data is isolated and cannot be accessed by others.

• 4. Multilingual

  Excels in 100+ languages including English, Chinese, French, German, Spanish, Italian, Arabic, Persian, Turkish, Urdu, Hindi, and more.

Yes. Fardagari is currently in its early growth stage, and we participate in startup support programs from companies such as NVIDIA and AWS. These programs help reduce some of our infrastructure and technology costs, and we are passing part of that benefit on to our early users. The current free-plan limits (2000 messages per month, 50MB data storage) will not remain unchanged forever. As the service grows, we expect to introduce paid plans for businesses requiring higher usage and may reduce the limits available on the standard free plan. However, we want to reward the businesses that support Fardagari during its early stage. Our first 100 customers will retain the current free-plan usage limits for one year after paid plans are introduced and the standard free-plan limits are reduced. This gives early users the opportunity to use Fardagari for free while helping us improve the service through real-world use and feedback.

Signing up is simple! Visit our signup page and provide:

• Your full name
• Company email address
• A strong password
• Company name, city, and country

After registration, check your email and click the verification link to activate your account.

You can train your chatbot in two ways:

• Website Scanning: Enter your website URL in the dashboard. We'll automatically crawl your site and discover pages to train the chatbot.
• Document Upload: Upload PDF, DOCX, or TXT files directly to the dashboard. These documents will be processed and added to the chatbot's knowledge base.
• Manual URL Entry: Add specific URLs manually if you want to include pages from different sources.

Fardagar currently offers a free plan that includes: 2,000 messages per month 50 MB knowledge-base storage No credit card required Paid plans for businesses requiring higher usage will be introduced in the future. Our first 100 customers will retain the current free-plan usage limits for one year after paid plans are introduced and the standard free-plan limits are reduced.

When you scan your website:

1. We discover your sitemap or crawl your website directly
2. We find all accessible pages on your site
3. You can review and select which pages to include
4. Selected pages are processed and added to the knowledge base

This typically takes a few minutes depending on the number of pages.

We support the following file formats:

• PDF - Adobe Acrobat documents
• DOCX - Microsoft Word documents
• TXT - Plain text files

Each file can be up to 50MB in size.

Once your chatbot is trained, go to the "Embed Code" section in your dashboard. Copy the provided code snippet and paste it into your website's HTML, just before the closing </body> tag.

Most users can set up their chatbot in about 3 minutes:

1. Connect: Link your website URL (30 seconds)
2. Teach: Upload PDFs, Docs, or let us scan your site (1-2 minutes)
3. Deploy: Copy and paste the embed code to your webpage (30 seconds)

Content processing may take a few additional minutes depending on the amount of data.

If you've forgotten your password:

1. Go to the sign-in page
2. Click "Forgot password?"
3. Enter your registered email address
4. Check your email for the reset link
5. Click the link and create a new password

The reset link expires after 24 hours.

Email verification ensures that only authorized members of your organization can access and manage the chatbot. This maintains security and prevents unauthorized access to your company's data and settings.

You can update your company information in your account page (https://fardagar.ai/account.html). Click on your account icon in the top right corner, select Account.

Yes, we take data security seriously:

• All data is encrypted in transit and at rest
• Your documents are processed and stored securely
• Each company's data is isolated and cannot be accessed by others
• We comply with data protection best practices

The chatbot will respond that it doesn't have the answer in its knowledge base, rather than making something up. This ensures your customers always receive accurate information. You can always add more content to improve the chatbot's responses.

In your dashboard, you can:

• View all uploaded documents and URLs
• Add new content via upload, scan, or manual entry
• Remove outdated or irrelevant content
• Re-scan your website to update with new content

Regularly updating your content ensures the chatbot provides accurate, up-to-date information.

Try these steps:

• Verify the embed code is correctly placed on your website
• Ensure your website domain is whitelisted in your dashboard
• Check that you have content in your knowledge base
• Try refreshing your browser and the chatbot widget

Large websites with many pages take longer to scan. If it's taking longer than expected:

• Be patient - scans can take 5-30 minutes for large sites
• Try scanning during off-peak hours
• Consider manually adding specific URLs instead
• Check your dashboard for any error messages

If file uploads aren't working:

• Check that your file is in PDF, DOCX, or TXT format
• Ensure the file is under 50MB
• Try a different browser or clear your cache
• Check your internet connection

If the chat widget isn't visible:

• Verify the embed code is pasted before the closing </body> tag
• Check that your domain matches what's in your dashboard
• Ensure JavaScript is enabled on your website
• Check for any JavaScript errors in your browser console
• Try clearing your browser cache and refreshing