Privacy Policy & Terms of Service

Privacy Policy

What we collect

When you use Fardagar AI, we may collect:

• Account information you provide (name, email address, company name).
• Documents, files, and website content you upload or point us to for training your chatbot.
• Conversation data — the questions your website visitors or email correspondents ask, and the answers our AI provides.
• Basic technical data (IP address, browser type, usage logs) for security and service operation.

How we use your data

• To generate embeddings from your documents so your chatbot can answer questions accurately.
• To operate the email support agent, when enabled, including classifying and drafting replies to messages sent to your connected support address.
• To improve the reliability and accuracy of the service.
• To communicate with you about your account and the service.

Where your data is processed

Document embedding is performed on our own secure servers. Your uploaded documents are not sent to third-party embedding APIs for this purpose. Some underlying AI model inference may rely on infrastructure partners; we choose providers with strong data-handling commitments and do not permit training of third-party models on your data.

Data retention & deletion

We retain your documents and conversation data for as long as your account is active, or as needed to provide the service. You may request deletion of your data or your account at any time by contacting us.

Data sharing

We do not sell your data. We do not share your uploaded documents or conversation content with third parties except: (a) infrastructure/service providers strictly necessary to operate Fardagar AI, (b) when required by law, or (c) with your explicit consent.

Email support agent — additional notice

If you connect a support inbox (e.g. support@your-domain) to our email agent, we access incoming messages to that address in order to classify them and, depending on your configuration, draft or send replies using your knowledge base. Messages routed for human review are held for your team's approval before any reply is sent. You control which reply modes are enabled.

Your rights

You may access, correct, export, or delete your data, and you may withdraw consent for processing at any time by contacting us at the email below. This may limit or end your ability to use the service.

Contact

For any privacy questions or requests, contact us through the details on our homepage or via your account dashboard.

Terms of Service

1. Acceptance of terms

By creating an account or using Fardagar AI ("the Service"), operated by Fardagar, a private limited company registered with SECP, Pakistan, you agree to these Terms. If you do not agree, please do not use the Service.

2. The Service

Fardagar AI provides an AI chatbot that can be trained on your documents and embedded on your website, and an optional AI email support agent that classifies and responds to messages sent to a support inbox you connect, using your knowledge base. The Service is currently offered under a free tier only; no payment processing is available at this time.

3. Free tier & changes to the Service

Current usage limits (storage and query volume) are described on our pricing page and may change as we develop the product. We may modify, suspend, or discontinue any part of the Service, including free-tier limits, at any time. We'll make reasonable efforts to notify active users of material changes.

4. Your content

You retain ownership of the documents, data, and content you upload. You represent that you have the right to upload and use this content, and that doing so does not violate any third party's rights or applicable law.

5. AI-generated responses

Responses from the chatbot and email agent are generated by AI based on the content you provide. While we aim for high accuracy, AI-generated answers may occasionally be incomplete or incorrect. You are responsible for reviewing how the Service is configured (including which email replies are sent automatically versus routed for human review) and for the content your chatbot or email agent provides to your customers.

6. Acceptable use

You agree not to use the Service to:

• Upload unlawful, infringing, or harmful content.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Use the Service to impersonate others or send deceptive communications.

7. Availability

We aim for high availability but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as is" and "as available" basis during this early-access phase.

8. Limitation of liability

To the maximum extent permitted by law, Fardagar shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including damages resulting from AI-generated content.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms or misuse the Service.

10. Changes to these Terms

We may update these Terms as the Service evolves, particularly as we introduce paid plans. We'll update the "Last updated" date above when we do.

11. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan.

12. Contact

Questions about these Terms can be sent through our homepage or your account dashboard.